Terms & Conditions.

These Terms and Conditions (“Terms”) constitute a legally binding agreement entered into between you (whether individually or on behalf of an enterprise/organization) and Voynexa Travel Solutions (“Voynexa”, “we”, “us”, or “our”), registered at GOVERDHAN, Tripolia Bazar, Govardhan, Mathura, Uttar Pradesh – 281502, India (GSTIN: 09CGUPV2217E1ZZ).

By browsing our website (voynexa.in), submitting booking inquiries, commissioning corporate travel management accounts, or issuing ticket reservations through our team, you signify that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

Voynexa operates as an independent travel management enterprise, aggregator, and booking facilitator providing access to a broad portfolio of travel services, including but not limited to:

• Commercial passenger airline reservations and group charter coordination;
• Hotel and resort accommodations, corporate lodging, and serviced apartments;
• Corporate managed travel programs, policy governance, and duty of care tracking;
• Visa documentation advisory, pre-check, and consulate appointment scheduling;
• Meetings, Incentives, Conferences & Exhibitions (MICE) logistics and events;
• Customized holiday packages, sightseeing itineraries, and private excursions;
• Chauffeur-driven executive airport transfers and ground transportation;
• Travel medical and trip interruption insurance underwriting facilitation;
• Foreign currency exchange (Forex) and multi-currency travel cards;
• International point-to-point and scenic rail passes (Eurail, JR Pass, Eurostar).

All transactions and quotations conducted through Voynexa are governed by the following pricing principles:

• Dynamic Fare Volatility: Quotations for airline seats, hotel rooms, and rail passes reflect real-time Global Distribution System (GDS) availability. Fares are not guaranteed until payment is processed and formal e-tickets/vouchers are issued.
• Tax Compliance & GSTIN: All applicable services are invoiced with statutory Goods and Services Tax (GST) in accordance with Indian tax statutes under Voynexa GSTIN 09CGUPV2217E1ZZ. B2B corporate clients must furnish verified GSTIN details prior to invoicing to claim input tax credits.
• Foreign Exchange Rates: For international bookings quoted in foreign currencies (USD, EUR, GBP, AED, etc.), exchange rates are computed based on prevailing interbank settlement rates on the date of transaction or credit settlement.
• Payment Terms: Bookings must be settled via authorized electronic bank transfers (NEFT/RTGS/IMPS), corporate credit facilities, or approved payment gateways. Voynexa reserves the right to cancel unconfirmed bookings if funds are not realized within stated time-limits.

Cancellations, date changes, rerouting, and refunds are governed strictly by the underlying fare rules of the airline, hotelier, or rail operator:

• Supplier Penalties: Non-refundable tickets, promotional hotel tariffs, and chartered vehicle bookings cannot be refunded upon cancellation. Where permitted, cancellations are subject to supplier penalties and administrative re-issuance fees.
• Voynexa Facilitation Fee: A nominal concierge handling fee may be deducted for managing cancellations, ticket amendments, or processing tax refund claims.
• Refund Timelines: Refund amounts remitted by third-party airlines or hotel consolidators will be credited back to the original funding account within 7–21 business days upon receipt of funds from the principal carrier.
• No-Show Policy: Travelers failing to arrive for scheduled flights, hotel check-ins, or transfer pickups without prior written notice will be treated as “No-Shows” and forfeit the full booking amount.

Voynexa provides visa advisory services, document pre-assessment, and embassy appointment scheduling. However, clients must note the following essential stipulations:

• Passport Validity Requirement: It is the sole responsibility of the traveler to ensure their passport possesses a minimum validity of six (6) months from the scheduled date of return, with sufficient blank pages for visa stamps.
• Transit & Entry Permits: Travelers are responsible for verifying whether layovers in foreign countries require transit visas, Electronic Travel Authorizations (ETA), or biometrics.
• Document Accuracy: The client certifies that all documents, bank statements, employment certificates, and photographs submitted are genuine, valid, and unaltered.

To ensure health, safety, and regulatory compliance across international borders:

• Travel Insurance Recommendation: Voynexa strongly recommends that all clients purchase comprehensive international travel insurance covering emergency hospitalization, medical evacuation, trip cancellation, and baggage loss.
• Health & Vaccination Protocols: Clients must independently satisfy mandatory destination health mandates, including Yellow Fever vaccinations, polio certificates, and customs health declarations.
• Airline Baggage Allowances: Baggage limits (cabin and check-in) vary across airlines and cabin classes. Excess baggage charges imposed at airport check-in counters are the sole responsibility of the passenger.

Voynexa shall not be held liable or responsible for any failure or delay in the performance of its obligations resulting directly or indirectly from acts beyond its reasonable control (“Force Majeure Events”):

• Acts of God, natural catastrophes, severe weather disruptions, volcanic eruptions, earthquakes, or floods;
• Airline strikes, pilot shortages, air traffic control ground stops, or mechanical aircraft failures;
• War, armed conflict, civil commotion, acts of terrorism, or government-imposed border closures;
• Epidemics, pandemics, quarantine directives, or public health emergencies;
• Insolvency, bankruptcy, or cessation of operations of third-party airlines, hotels, or transport vendors.

In all circumstances, the aggregate liability of Voynexa for any direct claim arising out of a booking shall be strictly limited to the facilitation fee earned by Voynexa for that specific transaction.

All content on voynexa.in—including logos, trademarks, text, graphics, user interfaces, code, and service schemas—is the intellectual property of Voynexa Travel Solutions and protected under Indian and international copyright laws.

You agree not to:

• Use automated scrapers, data-mining crawlers, or bots to harvest content or pricing data without written permission;
• Submit deceptive or fraudulent inquiries using falsified corporate credentials or honeypot evasion scripts;
• Attempt to breach the security or integrity of our digital systems, servers, or email endpoints.

These Terms and any dispute or claim arising out of or in connection with them or our services shall be governed by and construed in accordance with the laws of the Republic of India.

Voynexa reserves the right to amend, update, or replace these Terms at any time without prior notice. The updated version will be posted on this page with a revised effective date. Your continued utilization of our services constitutes binding acceptance of the updated Terms.